Superannuation advice specialist Decimal Software (ASX:DSX) reports GuildSuper and Child Care Super are the latest funds in the Mercer administration stable to access digital advice solutions from Decimal Software.
As part of the Mercer Next-Generation platform, both funds will have access to Mercer’s digital solution that delivers enhanced engagement for members with their super through personalised education, contextual insights and self-led actions to actively monitor and manage their accounts.
Decimal’s automated advice technology, currently deployed by several other superannuation funds nationally, is available to over two million Australians via Mercer’s superannuation administration services.
Mercer Chief Customer Officer Cambell Holt said Decimal’s digital advice solution will be offered as standard to superannuation administration clients who are on Mercer’s next-generation digital platform.
“Digital advice not only means that members can be better prepared for their retirement, but also leads to more-engaged members,” Mr Holt said.
“By offering Decimal’s advice technology as part of our solutions to administration clients and employers, Mercer intends to grow and maintain our market position.”
Mercer has engaged Decimal technology for phone advice since 2013, and more recently, implemented Decimal’s Eqilize digital advice solution.
“Mercer has invested heavily in technology to help deliver seamless customer service and an optimal super experience,” Mr Holt said.
“We’re continually focused on helping our super administration clients deliver better service and enhance member engagement.”
Combined, GuildSuper and Child Care Super manage the retirement savings of more than 75,000 members across 16,000 employers in the pharmacy, child care, veterinary and allied health industries.
“Over 87 per cent of our members are female with an average age of 33,” said Greg Everett, General Manager, Guild Trustee Services.
“This eAdvice tool is ideally suited to helping all our members receive convenient financial advice. It allows them to take those important first steps to help achieve financial freedom in retirement.”
