Genesys, a global cloud leader in customer experience orchestration, has announced the finalists of the 17th Annual Genesys Customer Innovation Awards. The awards recognise organisations across the world for their outstanding achievements in customer experience.
Of the finalists, five ANZ businesses are in the running as follows:
Additionally, two businesses from the broader APAC region are in the running as follows:
Commenting on this year’s finalists, Mark Buckley, Vice President, Australia & New Zealand at Genesys said, “It’s been a challenging couple of years for businesses across the region, but this year’s finalists have showcased just how much can be achieved by leveraging cloud and digital channels to deliver superior customer experience. From AI-powered chatbots to streamlined experiences that prioritise empathy and customer satisfaction and everything in between, we are proud of our customers and partners’ enduring success.”
A panel of judges, composed of industry influencers, previous customer winners and Genesys executives, will judge the Customer Innovation Awards, with the winners being announced the week of September 12, 2022.
Business leaders from TPG Telecom, Deakin University and ESSSuper will also be speaking at Genesys G-Summit in Sydney, Australia on August 1-2, 2022.
A full list of all global finalists can be found below.
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2022 Customer Innovation Awards Finalists — Full List
CX Creator – Most innovative use of capabilities across product, marketplace, ecosystem and custom development
The CX Creator category recognises organisations that are using a combination of Genesys APIs, developer tools, the Genesys AppFoundry® Marketplace and their own ecosystems to create custom CX capabilities that enhance customer or employee experiences.
- Deakin University
- Humana
- UnitedHealth Group
CX Empathy – Best use of empathy in customer experience
This category recognises organisations that continually demonstrate empathy toward their customers, leveraging Genesys technology to make every interaction count — and bring Experience as a Service® to life.
- Blibli
- National Domestic Violence Hotline
- Sage France
- The University of Texas at Rio Grande Valley
CX Innovator – Most successful innovation
A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice.
- AARP
- HELPLINE
- Vodafone Australia / TPG Telecom
CX Mover – Best cloud implementation
This category recognises customers once invested in a legacy, hardware-based contact centre platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution within the last 24 months. Four CX Mover Award winners will be chosen according to implementation (three customers and a partner will be awarded).
Genesys Professional Services implementation
- Alight Solutions
- Dolfi1920
- Hy Cite Enterprises
Partner implementation (customer and partner)
- Cathay Pacific Airways Limited and Accenture
- Edenred Brazil and Alctel
- First Group Management and Pivotal Data
- humm and Datacom
Self implementation
- BBVA Spain
- Independent Health
- Rabobank
- Spark NZ
CX Team Mobiliser – Best team productivity success story
This award is for teams that have modernised how they manage and empower their employees with Genesys Workforce Engagement Management.
- ESSSuper
- O2E Brands
2022 Customer Innovation Awards Honourable Mentions
- AFFIN Bank Berhad/li>
- ARCO – Saudi
- Bradesco Seguros
- Conneqt Business Solutions Ltd.
- Credit Agricole Bank Polska S.A.
- Eric Insurance
- Esenttia SA
- Henkel
- Intermountain Healthcare
- Intervalor
- Mercury
- Newcastle Permanent Building Society
- NTT BPO Division
- Quicken, Inc.
- Services Australia
- Siemens Healthineers
- Simply Energy
- St. Vincent’s Hospital Sydney – Alcohol and Drug Contact Centre
- Sun International
- Sysmex Corporation
- The Indian Hotels Company Limited
- The University of Texas at Arlington
- Uplift Inc.
- Voya Financial
