Communications Platforms as a Service provider, Norwood Systems Ltd (ASX: NOR) has unveiled the latest strategic enhancement of its CogVoice platform.
CogVoice’s now supports Norwood’s proven carrier-grade voicemail service, CogVoice Voicemail, to cater for CSPs seeking to upgrade or migrate their existing voicemail platform.
The core mission for CogVoice continues to be to provide advanced AI-based voice engagement services such as CogVoice CallScreener and CogVoice JobsAgent.
The updated CogVoice platform offers CSPs unparalleled operational efficiency by integrating both voice messaging and modern voice engagement applications in the one platform. Operators can seamlessly migrate from traditional voicemail systems to a cutting-edge CogVoice Voicemail service, while also creating options for implementing advanced AI services to future-proof their network.
Alternately, a CSP can deploy CogVoice JobsAgent for its subscribers, then later upgrade its legacy voicemail system using the existing CogVoice platform, minimising platform fragmentation within the CSP’s network.
Minimising CSP platform fragmentation
With the expanded scope for CogVoice, Norwood strengthens its position as a comprehensive solution and platform provider to CSPs, ensuring that they can transition smoothly to modern voice services whilst also modernising their existing services without potentially fragmenting their platform architecture.
The CogVoice platform offers cutting-edge new AI voice solutions while now providing a seamless platform migration path for legacy systems, ensuring seamless support for a wide variety of traditional to modern voice applications.
The CogVoice platform is not just future-ready but respects the rich history and functionality of legacy systems, ensuring seamless support across a broad range of voice applications.
The significance of this move is twofold:
- Legacy Migration Support
- Future-Proofing
By integrating legacy voicemail functionalities, Norwood ensures that CSPs can provide uninterrupted service to their long-standing customers who rely on such features.
This expansion also means that CSPs can trust the CogVoice platform to be a single-source platform solution for both their current needs and future demands, backed by the reliability and innovation that Norwood promises.
Our decision to incorporate legacy voice messaging services into the CogVoice platform reflects Norwood’s deep commitment to innovation that respects tradition,” Paul Ostergaard, Norwood’s CEO and Founder, said.
“We understand the value of legacy services to both CSPs and their subscribers. This move ensures we’re providing a holistic, future-proof platform solution without overlooking the importance of maintaining and migrating existing legacy services.”
