Leading software-as-a-service (SaaS) communications workflow platform developer Whispir Limited (ASX:WSP) has launched four new service offerings.
Whispir Talkbots – Driving conversion with Voice AI
A new AI-powered voice solution that extends communication use cases and drives tangible business value
Content Assist – Harnessing GenAI to optimise content
A powerful generative AI service, that will substantially increase the efficiency of knowledge workers and drive effective, and highly targeted outcome-oriented communication
Compliance Automation – Cross-border messaging compliance
Automatically mitigate compliance risk with Whispir’s new software approach to emerging regulations across multiple territories
Whispir Verify – Secure E2E Identity Verification
A new standalone offering for identity challenge and verification
With these new services, Whispir customers will be able to use Generative AI, powerful Voice AI capabilities, to engage more effectively with their stakeholders across every interaction.
“We can see clearly that Large Language Models, predictive and generative AI are the next wave of innovation in communications management. These new capabilities are going to deliver unprecedented experiences in sales, service, operations, marketing and more”, said Jeromy Wells, CEO of Whispir.
“Over time, Whispir’s AI services will become substantially more powerful as more insights are gained from Whispir’s large proprietary data lake, making it faster, cheaper and easier for companies to deliver richer and more effective engagement at scale.
“By coupling the power of predictive and generative AI with the wealth of data flowing through Whispir’s platform, Whispir’s customers will have an unmatched competitve advantage.”
To accelerate speed to market of these Voice AI enabled capabilities within Whispir Talkbots, Whispir has partnered with WIZ AI. WIZ AI specalises in providing Talkbots with deep expertise in ASEAN languages and accents to provide a hyper-realistic voice AI experience that engages customers through phone calls.
Integrating Whispir’s powerful communications workflow management capabilities with WIZ AI’s smart voice AI engagement solution provides customers the ability to orchestrate seamless digital conversations with people woven across multiple channels and interactions at scale.
“WIZ AI’s innovative Large Language Model shifts the perception of AI as merely a tool for efficiency and cost-savings, to AI as a business enabler, breaking down traditional boundaries between humans and technology,” Jennifer Zhang, CEO and Co-Founder – WIZ AI, said.
“Organisations can unlock a new era of AI-powered communications workflows, shaping the future of work with AI as a co-pilot. We are delighted to partner with Whispir to deploy pre-integrated omnichannel customer service and growth campaigns, engaging audiences in their local language throughout Asia Pacific.”
