Leading SaaS communications workflow platform Whispir has launched the first one-click instant live video chat service offered by any communications workflow provider.
Whispir Video Chat enables the company’s more than 500 global enterprise customers to incorporate one-on-one video conversations or set up live video meetings with one click through SMS, email or push notifications without requiring third-party app installations or pre-registrations.
Initially targeting customers in banking, insurance and operational communications, Whispir’s new service enables companies to deliver face-to-face customer service and advice remotely. It is also expected to improve resolution times and customer satisfaction while also increasing staff collaboration and efficiency.
Whispir CEO Jeromy Wells said 70 percent of consumers in the banking and insurance sectors prefer to interact using virtual communications.
“As a channel, video has long been utilised to make remote communications more human. However, until now it has not been possible for companies to seamlessly personalise video services at scale and for their stakeholders to use them with only a single click.
“The introduction of Whispir Video Chat will allow our customers to dramatically improve their remote customer interactions, enabling secure face-to-face personalised video chat with their stakeholders wherever they are and on whatever device they prefer.
“Whispir’s industry-leading real time video chat removes the complexity from hosting and storing video conferencing for our customers, allowing their stakeholders to contact them for free without needing to register for the service or download a new app.
“It enables our customers to build trust with their stakeholders quickly, provide immediate advice for complex transactions as well as improve overall user experience through a secure and easy-to-use feature that consumers are familiar with.”
Video interactions are encrypted and meet all monitoring, security compliance and fraud prevention standards. Video conversations are securely archived and catalogued with creation dates, time stamps, duration and file size, easily organised for reporting.
Whispir Video Chat was developed in conjunction with US channel partner Nexmo and TokBox.