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David Tasker

In the digital age, the rapid dissemination of information via social media, investor blogs, and chat sites poses both opportunities and challenges for ASX listed companies. For Company Secretaries and Directors, the importance of monitoring these platforms extends beyond mere reputation management; it is a regulatory necessity with significant implications for compliance and corporate governance.

Regulatory Requirements

ASX Guidance Note 8: Continuous Disclosure Obligations
ASX Guidance Note 8 emphasises the importance of continuous disclosure obligations under Listing Rule 3.1. This rule mandates that a listed entity must immediately disclose any information concerning it that a reasonable person would expect to have a material effect on the price or value of its securities. This requirement extends to information circulating on social media and other online platforms.

The ASX outlines several scenarios where information disclosed on social media by investors or other parties could necessitate an immediate response from the company to ensure compliance with its continuous disclosure obligations. This means that unverified or speculative information about a company, if not promptly addressed, could lead to significant regulatory and market consequences.

Consequences of Not Monitoring

Market Mispricing and Volatility
Unmonitored and unchecked information on social media and other online platforms can lead to market mispricing and unnecessary volatility. False rumours or misleading information can spread rapidly, influencing investor sentiment and trading behaviour. If a company is slow to respond or correct inaccuracies, it risks significant fluctuations in its share price, which can erode shareholder value and damage investor trust.

Regulatory Penalties
Failure to comply with continuous disclosure obligations can result in severe penalties. The ASX has the authority to impose fines, suspend trading of a company's securities, or even delist the company in extreme cases. Additionally, ASIC (Australian Securities and Investments Commission) can pursue legal action against companies and their officers for breaches of disclosure requirements, leading to potential civil and criminal penalties.

Reputational Damage
In today’s interconnected world, reputational damage can be swift and far-reaching. Negative sentiment or misinformation spread through social media can harm a company's brand and stakeholder relationships. Prompt and proactive monitoring allows companies to address issues head-on, providing clarity and maintaining a positive corporate image.


Best Practices for Monitoring

Proactive Monitoring Systems
Implementing robust systems to monitor social media, investor blogs, and chat sites is essential. There are various tools and services available that can track mentions of the company, key executives, and relevant industry terms in real-time. Utilizing these tools helps ensure that no significant conversation goes unnoticed.

Regular Reporting and Analysis
Company Secretaries and Directors should receive regular reports analysing online activity related to the company. These reports should highlight trends, identify potential risks, and provide actionable insights. This information is crucial for making informed decisions and staying ahead of potential issues.

Engagement and Transparency
Engaging with the online community in a transparent and timely manner can help manage and mitigate the impact of any negative information. By providing accurate and up-to-date information, companies can correct misconceptions and maintain investor confidence.



For ASX listed companies, monitoring social media, investor blogs, and chat sites is not just about keeping up with the latest trends; it is a critical component of regulatory compliance and corporate governance.

Company Secretaries and Directors must recognise the importance of this activity to ensure they meet their continuous disclosure obligations under ASX Guidance Note 8.

Failing to do so can result in severe financial, legal, and reputational consequences. By proactively monitoring and engaging with online content, companies can protect their market integrity and uphold the trust of their investors and stakeholders.

For more information about the sophisticated tools available for analysing social media/ chat sites/ blogs please contact:

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